Refund policy

Returns & Exchanges
All sales are final. Exchanges are gladly accepted on regular orders. Made to order and Custom items cannot be returned or exchanged.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you any refunds or an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Made to order items
Custom items
Limited items

To complete your exchange:
Contact hello@willaskyehome.com for a Return Authorization form. Please do not send your purchase back without an RA and without any information.

There are certain situations where refunds are granted (if applicable)
Any item that is damaged
Any item that is broken or not working

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@willaskyehome.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Willa Skye Home is not responsible for lost returns and exchange items.